Terms & Conditions
This website is operated by TOW The Organic Way Store Limited. Throughout the site, the terms “we”, “us” and “our” refer to TOW The Organic Way Store Limited. TOW The Organic Way Store Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. By visiting our website, you agree that you are solely liable for your actions and consequences of using our website and its content/information.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s or any other technological device display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
The customer will pay the price quoted at checkout for the product. All products remain the property of TOW The Organic Way Store Limited until payment has been successfully processed and the customer has paid the full amount owed. All prices depicted on the website are inclusive of VAT and exclusive of delivery charges. The shipping costs are added at checkout. All prices are depicted in euros.
Please note that your order may be subject to further costs including clearance fees, custom duties and taxes governed by your country. Such additional charges are not included in the final cost at checkout, and are the sole responsibility of the customer. We recommend that you check with your local authorities about additional charges you may incur.
Once the order has been placed, customers will receive an order confirmation via email. When the order is ready to be dispatched, customers will be sent an email notification notifying them. In the event you have not received an order confirmation email or an order dispatch notification, please make sure you check your spam/junk emails just in case as the emails may have been blocked by your spam/junk folder. In addition, we advise that you make certain the correct email address was given as it may be the case that a typographical error resulted in the wrong email address been typed when placing the order.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns & Refunds Policy.
For more detail, please review our Returns & Refunds Policy
Returns & Refunds Policy
Customers wishing to return items may do so within 14 days of receipt. For returns to be accepted, items must be unopened, sealed and in re-sellable condition. If these criteria are not met, we will be unable to accept the returns or issue a refund due to the nature of the products we sell. Please note that delivery costs for returns are the sole responsibility of the customer.
To return an item, please email us at firstname.lastname@example.org
Please note that the safe delivery of the parcel is the customer’s responsibility. Therefore, we advise that you obtain a tracking number so that you can monitor the status of your parcel. We cannot be held accountable if your parcel is lost.
- Please note that if your order qualified for a discount or offer, and the discount/offer no longer holds after you have returned your item(s), then the discounted amount you received in your original offer will be deducted from your refund.
- If your original order qualified for a free gift, and this offer no longer holds upon returning your item(s), then the free gift must also be returned. If you have used or opened your free gift, then its value will be deducted from your refund.
- Items returned to us that are not in re-sellable condition will not be issued a refund and the items will be returned to the customer.
These policies are in place to prevent misuse or exploitation of our services.
Once we have received the item(s) and they have been checked and approved for returns, you will receive an email notification and a refund will be issued. Please allow 5-15 working days for your refund to be processed. If you still have not received your refund after 15 working days, please contact us. The refund will be made to the original account that was used to place the order.
Damaged/missing items & wrong orders.
If you have received damaged goods, items are missing from your order or you have received the wrong order, please notify our customer service team immediately via email at email@example.com so that we may advise you on how to best proceed.
Damaged goods – Photographic evidence will be required in order for us to properly identify how to rectify the matter. If an item or items have indeed been found to be damaged, we will request that you return the damaged goods and offer to replace the damaged item(s) free of charge.
Missing items – If items have been found to be missing from your order, we will dispatch them free of charge.
Wrong orders – We will require photographic evidence so we can access the situation. If you have received a wrong order, we will request that you return the items that have been wrongly sent to you and we will replace them for you free of charge.
**Please be informed that we will not accept returns of damaged goods/wrong orders nor replace them if we are not notified about the issue within 3 days of receipt. This also holds for missing items.
If you wish to cancel an order, please notify our customer service team at firstname.lastname@example.org as soon as possible. We will cancel your order and issue a full refund. Please note that once your order has been dispatched it cannot be cancelled. If you wish to return the items for a full refund, please refer to our Returns & Refunds’ section. For returns, the postal charges are the customer’s responsibility.
If you have mistyped the delivery information for your order and your order has already been dispatched, we cannot be held responsible for your order being delivered to wrong the person/address. We therefore will not be able to issue a refund in such circumstances.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Who collects data about you?
TOW The Organic Way Store Limited is the data controller for the personal data collected when you use the App (also known as the ‘Site’) www.organicwaystore.com and any other associated App.
What personal data do we collect about you?
We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:
• Information you provide to us when you use our Site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile);
• Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information);
• Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media);
• Information you provide us when you enter a competition or participate in a survey;
• Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in
one of our email updates). We may also collect information about the device you use to access our Site; and
• Other information necessary to provide the Site, for example we may access your location if you give us your consent.
If you also shop in one of our stores, we may combine information you give us in-store (e.g. if you make a purchase or join our mailing list in-store) with the information above.
What do we use this personal data for?
Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:
• To fulfil your order and maintain your online account.
• To manage and respond to any queries or complaints to our customer service team.
• To personalise the Site to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.
• To improve and maintain the Site, and monitor its usage.
• For market research, e.g. we may contact you for feedback about our products.
• To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
• For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
• To comply with our legal and regulatory obligations.
We rely on the following legal basis, under data protection law, to process your personal data:
• Because the processing is necessary to perform a contract with you or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).
• Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).
• Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of the Site, to make it more interesting and relevant in respect of the products and offers on view.
Our Site may allow you the option of adding additional information to your account profile, such as information about your body type, skin type, hair type, hair condition, training regime, performance goals, height and weight. We treat this information with particular sensitivity, as we understand it can reveal information about your health or ethnicity, for example. You do not have to provide this information to us, and can delete it or update it at any time.
We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing
messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.
If you no longer want to receive marketing communications from us (or would like to opt back in), you can change your preferences at any time by:
• Contacting us at email@example.com
• Clicking on the ‘unsubscribe’ link in any email
• Updating your settings in your account.
If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights). You may also see ads for our Site on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our Site). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.
Who do we share this personal data with?
We share customers’ personal data with third parties in the following circumstances:
• With other companies in our group of companies, as necessary to operate the Site.
• With our suppliers and service providers working for us, e.g. payment processors and delivery companies.
• With our professional and legal advisors.
• With third parties engaged in fraud prevention and detection.
• With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.
• Otherwise where we have your consent or are otherwise legally permitted to do so.
This Site ensures that data is encrypted when leaving the Site. This process involves the converting of information or data into a code to prevent unauthorised access. This Site follows this process and employs secure methods to ensure the protection of all credit and debit card transactions.
Methods such as SSL are utilised to protect customer data when in transit to and from this Site over a secure communications channel. Whilst we do everything within our power to ensure that personal data is protected at all times from our Site, we cannot guarantee the security and integrity of the information that has been transmitted to our Site.
Our Site is not intended for, and should not be used by, children under the age of 16 under any circumstances. We do not knowingly collect personal data from children under 16. Users of the website declare themselves to be adult according to their applicable legislation. Minors may only use this Site with the assistance of a parent or guardian. Should we find that we have collected personal information from anyone under the age of 16 without parental consent, we will delete it immediately.
We are always here to answer any questions you may have regarding your privacy. Please contact us at firstname.lastname@example.org
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Cookies are used to track your activity on our website and by extension, enhance your user experience. In this way, we are always set on improving our website and product choices to ensure we maximise your shopping experience on our website.
By making use of our website, you accept our Cookies Policy. Below is a list of cookies we adopt along with an explanation of why we use each type of cookie:
- They enable your preferences to be saved and keep products you like in your shopping cart without the need for you to add them every time you visit our website.
- Allow us to send you advertisements & promotions.
We accept the follow payment methods:
We do not collect any payment details or banking information from website users at anytime.
We reserve the right to request a form of identification or refuse to accept payment should it observe suspicious activity.
To prevent fraudulent activity, we reserve the right to provide third parties with customer information if required.
Only one promotional/voucher code is permitted at checkout per order. Simply type the code at checkout and clock on the ‘Apply’ button to redeem your discount. Note that the discount code must be added before you make the final payment. If you have not done so, you will not be able to redeem any offer once your order has been placed. Promotional codes cannot be used in conjunction with any other offer and are valid only for the time period stated at the time the promotional code have been issued. All terms & conditions will apply as well as exclusions. We advise that you read about our product and brand exclusions here.
Any promotional codes advertised exclude shipping fees and samples. If a promotion offers a free gift, this gift cannot be exchanged or returned for a refund.
The following brands are excluded from any promotional codes, discounts & vouchers unless staled otherwise:
- Saoirse Skincare
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall TOW The Organic Way Store Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Content on our website is provided for general informational purposes and should not be considered medical advice. Product information is not intended to diagnose, treat, cure or prevent any disease. The information on this site is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. All content, including text, graphics, images and information, contained on or available through TOW The Organic Way Store Limited website is for general information purposes only. TOW The Organic Way Store Limited makes no representation and assumes no responsibility for the accuracy of information contained on or available through this website, and such information is subject to change without notice. You are encouraged to confirm any information obtained from or through this web site with other sources and review all information regarding any medical condition or treatment with your physician. Never disregard professional medical advice or delay seeking medical treatment because of something you have read on or accessed through this web site.
Comments and feedback about product effectiveness are based on customer, staff and family opinions and should not be substituted for medical care.
TOW The Organic Way Store Limited is not liable for any individual reaction to any particular ingredient. Remember to read the labels and ingredient lists of our products carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is recommended if there is any doubt or history of skin reactions. Discontinue use if a reaction occurs. Please consult a healthcare provider if you have any questions about a particular health condition. Information on this website has not been evaluated or approved by the Food & Drug Administration.
TOW The Organic Way Store Limited does not recommend, endorse or make any representation about the efficacy, appropriateness or suitability of any specific tests, products, procedures, treatments, services, opinions, health care providers or other information that may be contained on or available through this web site. TOW The Organic Way Store Limited is not responsible nor liable for any advice, course of treatment, diagnosis or any other information, services or products that you obtain through this web site.
You agree to indemnify, defend and hold harmless TOW The Organic Way Store Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
All statutory rights of the website user are held in place when making use of TOW The Organic Way Limited website. Users of the website can avail themselves of these rights. The Cyprus Law on Consumer Rights of 2013 implements Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights. In agreement with the Law 125(I)/2018, the protection of natural persons with regard to the processing of personal data and for the free movement of such data is also implemented.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Any sharing of our intellectual property, website link, website content, marketing content or social media content with third parties must only be done in an honest and dignified manner without any intent to harm TOW The Organic Way Store Limited or any third parties. Exploiting our intellectual property rights as well as those of our licensors and affiliates is prohibited.
It is forbidden to post any links on our website that you do not own. We reserve the right to remove any such links without prior notice.
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the EU and Cyprus.
Products sold via TOW The Organic Way Store Limited deemed defective are subject to the law enforcements and the EU Directive set out by EU law and are in compliance with the Cypriot Law.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.